Where’s my order?

Please get in touch if your tracking link has not updated or if your order has not been delivered in the time frames in the ‘Legal and Shipping’ section and we would be very happy to help.

What if my order gets lost?

Please get in touch and we are more than happy to help.

Where do you ship to?

Please refer to our ‘Legal and Shipping’ page for the latest information

Where are they made?

All of our products are hand-made in small quantities at our workshop in the beautiful Adelaide Hills.

I’m worried the earrings will weigh down my ear lobes. Are they heavy?

Tilbee earrings are light! You should barely notice you are wearing them. Most customers wear our earrings comfortably all day, without feeling the need to take them off!

I have sensitive ears -what metals do you use?

Each design uses quality surgical stainless-steel findings including posts and hooks, which are all sourced from reputable Australian-based suppliers.

I have a question that isn’t here. Can I email you?

Please do, I love talking handmade jewellery and answering queries! Please reach us via email at tilbee@outlook.com.au
Also, please click the logos at the top of this page to visit us on social media.